1. Return Window
The Return Window for products purchased from https://afs.cool is:
- For General Items: 7 days from delivery.
- For Electronics: 7 days (or as specified on the product page).
2. Return Eligibility
Return eligibility depends upon the type of product, style, and condition of the product received. You can return the products only if:
- The product is in its original condition, with tags and intact packaging.
- Defective or damaged items must include proof of damage. It can be an unboxing video, photos of the damaged product, etc.
- Certain items like personal care products, are non-returnable.
- Custom-made items are not eligible for returns or replacements.
3. Return Process
Users can initiate a return request within the applicable return window. Once the seller receives a return request, they verify the reason for the return and then proceed with pickup and refund in your chosen form- account credit, wallets, bank account, or original payment mode. Our return process typically includes the following steps:
- Log in to your account, go to "Orders," and select "Return."
- Choose refund or exchange (subject to availability).
- Arrange pickup (free in serviced areas) or self-ship to the seller (as instructed).
After proper verification, your return will be processed within 3-5 business days of receipt of the product. All returns are subject to rejection if the terms and conditions set by the seller are not met. Please read the terms of return for every item before proceeding further.
4. Shipping Costs for Returns and Exchanges
- Customers are eligible for free return shipping for defective/wrong items (if prepaid by the buyer, refunded).
- The buyer bears the return shipping cost for change-of-mind returns (unless specified otherwise).
1. Eligibility for Refunds
2. Refund Process
Customers can initiate refunds for eligible products by logging into their account. The refund process can be initiated only within the applicable window.
- Once the seller receives and verifies the returned product, we will process the refund.
- All refunds will be credited to the original payment method or as in mentioned in the return process. (at our discretion).
- All online payments get credited within 5-7 business days after approval.
- Cash on Delivery (COD) refunds take 7-10 business days to credit in the buyer’s bank account (details required during return).
3. Terms & Conditions for Refunds
- Refunds cover the product cost only unless shipping was prepaid and not refunded by the seller.
- We are not responsible for delays caused by payment gateways or banks.
- Shipping charges, if applicable, are non-refundable unless the return is due to product damage or incorrect delivery.
4. Dispute Resolution in Case of Refunds
If a seller denies a valid refund, contact our support team at afservicesprivatelimited@gmail.com for assistance. We may mediate, but we are not obligated to guarantee a resolution.
5. Exchange Policy
All exchanges are subject to product availability, eligibility criteria, and seller discretion. Please contact customer support for assistance.
- Exchange: Items can be exchanged within 7 days of delivery, with original packaging, and with all tags intact.
- Eligible Products Only: Exchange is applicable for size issues, damaged, or defective products.
- Non-Eligible items: Certain items, like personal care, perishables, and customized products, are not eligible for exchange.
- Quick & Hassle-Free Process: To initiate an exchange, log in to your account and process the exchange, or contact our customer support with your order details and reason for exchange.
6. Cancellations
- Orders can be cancelled before shipment. Post-dispatch cancellations will follow the standard return process.
- Product Order Cancellation: You can cancel your product order within 24 hours of placing it or before the order has been dispatched, whichever is earlier.
- Service Cancellation & Rescheduling: You can cancel or reschedule booked services up to 24 hours before the scheduled service time.
- After Dispatch Cancellation: Once an order is dispatched or service has started, cancellation is not possible.
*Note: In case you need to cancel a product after dispatch, you can opt for a return or exchange as per our 7-day return policy.
